Fit+Help

Payments and payouts

See what members paid, what Fit+ keeps, when your next payout arrives, and remind members who owe you.

Members pay for your plans in the Fit+ app. Payments shows you the money coming in, the Fit+ fee, your next payout and anyone with a payment due.

The Payments page with revenue, Fit+ fee, next payout and payment due tiles, a weekly revenue chart, a Payment due list and recent payments
Payments at a glance.

Before you start

  • You need to be the owner, or staff with See payments.
  • Only the owner can add or change the bank account for payouts.

How the money works

A member picks one of your plans in the Fit+ app and pays there. You don't handle cards or cash through Fit+.
The payment appears on your Payments page, and the member's plan starts.
Fit+ keeps its fee. Refunds come off first, and the fee is taken from what's left.
Fit+ pays the rest into the owner's bank account every Thursday.

What you see

  • Revenue · 30D: what members paid over the last 30 days, after refunds, compared with the 30 days before.
  • Fit+ fee: what Fit+ kept over the same period.
  • Next payout: the amount, date and bank account (last four digits) of your next payout.
  • Payment due: how many members owe a payment, and the total outstanding.
  • Revenue by week: a weekly chart split by plan type, such as monthly, annual, quarterly, and packs and passes.
  • Recent payments: each payment with its reference, member, plan, amount, the Fit+ fee, status and date. Click All transactions to see more.
  • Payout account: the bank that receives your payouts.

Remind members who owe you

Find the member in the Payment due list. It shows the amount, the reason (for example "card declined") and how long it has been due.
Click Remind next to them, or Remind all to remind everyone on the list.

The member gets a reminder in the Fit+ app. Each member is reminded at most once a day, so you can't send too many by mistake. When nobody owes anything, you see "Everyone is paid up."

Members with a payment due are still let in at the front desk. Fit+ reminds them for you when they check in.

Export your payments

Click Export to download your payments as a spreadsheet file (CSV). It includes the reference, date, member, description, amount, currency, Fit+ fee and status of up to 5,000 payments, ready for your accountant.

Add or change your bank account

On Payments, find Payout account and click Add bank account (or Change account).
Enter the Bank, the Account holder and the IBAN.
Save. Payouts go to the new account from the next Thursday.

Common questions

Create and edit membership plans

Set up the memberships, class packs and passes members buy in the Fit+ app, and change prices fairly.

Run your class schedule

Add weekly classes with a room, coach and places, then move, cancel or message a class when plans change.

On this page

Before you startHow the money worksWhat you seeRemind members who owe youExport your paymentsAdd or change your bank accountCommon questions