Staff roles and permissions
What the owner, managers and front desk staff can each do in Gym management, and how to change it.
Everyone who helps run your gym gets a role. The owner can do everything. Staff can do what the owner chooses for them. This page explains the roles and the five permissions so you can give each person exactly what they need.
The roles in your gym
| Role | Where they work | What they can do |
|---|---|---|
| Owner | Gym management on the Fit+ website | Everything, including the team, the public listing and the bank account for payouts |
| Manager | Gym management on the Fit+ website | What the owner ticks. Usually all five permissions, but never payouts or bank details |
| Front desk | Gym management on the Fit+ website | What the owner ticks. Usually checking members in, seeing and adding members, and the schedule |
| Coach or Nutritionist | Fit+ Pro, the workspace for professionals | Teach classes and work with their own clients. See the professionals guide |
| Member | The Fit+ app | Train at your gym, book classes and check in |
One person can hold more than one role. For example, the owner can also be a coach, or a front desk staff member can also teach classes.
The five staff permissions
When you invite staff or change their roles, you tick what they can do:
| Permission | What it lets them do |
|---|---|
| Check members in | Scan passes and check members in by name on Check-ins |
| See and add members | Open Members, answer join requests, and pause, resume or cancel memberships |
| See the schedule | Message the people booked into a class |
| Edit classes and plans | Add and change classes, membership plans, rooms, opening hours and holidays |
| See payments | Open Payments, see revenue and payouts on the overview, send payment reminders and export payments |
Front desk starts with the first three ticked. Manager starts with all five. You can change the ticks for anyone.
Payouts and bank details always stay with the owner. Staff with See payments can see the bank name and the last four digits, but can't change them.
What only the owner can do
- Invite members, coaches, nutritionists and staff, and withdraw invitations.
- Create an account for a coach or nutritionist with Add professional on Team.
- Import a list of members.
- Change someone's roles, suspend them, reinstate them or remove them from the team.
- Edit the public listing, photos and featured coaches.
- Add or change the bank account for payouts.
What every staff member can do
- View the team, schedule, plans, venue, listing and their own messages.
- Add and edit equipment, and deal with broken machine reports.
If a staff member opens a page their role doesn't cover, they see a short message such as "Payments are not part of your role. Ask the owner to add the payments permission."
Change what someone can do
No role opens a member's health data
Being the owner, a manager or front desk staff never lets you see a member's workouts, sleep, food or measurements. See What you can see about your members.
Common questions
Not from Gym management. Contact Fit+ Support and the Fit+ team can move ownership to another account.
Yes, but the Fit+ team finishes it for you, because your gym depends on your account. When you choose Delete account, data sharing stops straight away and the Fit+ team finishes the deletion within 30 days. Contact Fit+ Support first if someone else should take over the gym.
Coaches and nutritionists work in Fit+ Pro, which is built for their clients and classes. If you want a coach to help at the desk too, give them a staff role as well.
Use the gym switcher at the top of the sidebar. Your role and permissions can be different at each gym.