Fit+Help

Invite and manage your team

Invite coaches, nutritionists and staff, choose what they can do, and suspend or remove someone when you need to.

Team lists everyone who works at your gym: coaches and nutritionists (called pros) and your staff. As the owner, you invite people here and decide what each person can do.

The Team page with Pros, Staff and Invites tabs, and a list of coaches with their Fit+ verification, classes per week, clients and status
Your team, with each coach's Fit+ verification.

Before you start

  • Everyone on your team can see this page.
  • Only the owner can invite people, add a professional's account, change roles, and suspend or remove someone.

The three tabs

  • Pros: your coaches and nutritionists, with what they teach, their Fit+ verification (Verified or In review), classes a week, clients at your gym and status.
  • Staff: your front desk staff and managers, with what each can do.
  • Invites: invitations that are still waiting (owner only). Click Withdraw to cancel one.

Invite someone

Click Invite.
Under Who are you inviting?, choose Pro (a coach or nutritionist, verified by Fit+) or Staff (front desk or manager, works in Gym management).
Enter their Email.
For a pro, tick Coach, Nutritionist or both.
For staff, choose the Role, Front desk or Manager, and tick What they can do.
Click Send invite.
The Invite to FitLife window with Staff chosen, an email field, the Front desk role and permission checkboxes
Inviting a front desk staff member. The first three permissions are ticked for you.

Not sure which boxes to tick? See Staff roles and permissions. Payouts and bank details always stay with the owner.

To invite members, use Members instead. See Invite and import members.

What happens next

  • If the person already uses Fit+, the invitation waits for them in the app: "You are invited to join FitLife. Open Fit+ to accept." Otherwise they can create an account with the same email address.
  • Invitations last 7 days. Each email address can only have one invitation waiting at a time.
  • Staff who accept can open Gym management straight away, with the permissions you chose.
  • Pros who accept appear on the Pros tab and on your overview ("Name joined your team"). They work in Fit+ Pro. Until Fit+ has verified them, they show Can't teach yet and can't be picked to teach a class.

Add a professional who has no Fit+ account

If a coach or nutritionist doesn't use Fit+ yet, the owner can create their account and add them to your gym in one go. Only the owner sees Add professional. If the person already has a Fit+ account, use Invite instead.

Open Team and click Add professional at the top right, next to Invite.
Enter their Full name and Email address. You don't choose a password for them.
Under Professional role, choose Coach / personal trainer or Nutritionist.
If you like, add a Headline (for example "Strength and conditioning specialist"), their Qualifications, an About text and a Profile photo (JPEG, PNG or WebP, up to 2 MB). They can also add these later.
Click Create account. You see "Professional added".

Fit+ emails them straight away, with the subject "Your Fit+ professional account is ready" and a Set your password button. Then they:

  1. Open the email and select Set your password.
  2. Choose their own password on the page that opens.
  3. Sign in to Fit+ on the website with the same email address and their new password, and finish their profile and prices.

The link works once and only for a limited time. If it has expired, they can still open it and ask for a new one there, or use Forgot password? on the sign-in page.

Until they choose their password, they show Waiting for password. If they can't find the email, or the link has expired, select Resend setup email next to their name. Fit+ sends them the email again with a new link.

A member's health data still stays private until that member chooses to share it with them. If the account wasn't fully set up, open Add professional again in the same browser tab and use the same name and email address to try again.

Change someone's roles

Click the ... menu on the person's row.
Click Change roles.
Tick their roles: staff, coach, nutritionist or member. For staff, choose the role and what they can do.
Click Save roles.

Suspend a staff member or pro

Suspending takes away someone's access to your gym without removing them, for example while you look into a problem.

Click the ... menu on the person's row.
Click Suspend.
Confirm when Fit+ asks "Suspend Name? They lose access here until reinstated."

Suspended staff can no longer open Gym management for your gym, and suspended pros lose their link to it. To give access back, open the same menu and click Reinstate.

Remove someone from your team

Click the ... menu on the person's row.
Click Remove from team.
Confirm when Fit+ asks "Remove Name from the team? Their own clients stay theirs."

Common questions

Run your class schedule

Add weekly classes with a room, coach and places, then move, cancel or message a class when plans change.

Set up your venue, hours and equipment

Add your rooms, opening hours and holidays, keep your equipment list up to date and fix broken machine reports.

On this page

Before you startThe three tabsInvite someoneWhat happens nextAdd a professional who has no Fit+ accountChange someone's rolesSuspend a staff member or proRemove someone from your teamCommon questions