Fit+Help

Invite and import members

Invite one person by email, or import your existing member list, so they join your gym on Fit+.

Moving your gym to Fit+? Invite your members by email instead of waiting for them to find you. Each person joins with their own Fit+ account and buys their plan in the app.

Before you start

  • Only the owner can invite and import members.
  • Have your members' email addresses ready. For an import, any spreadsheet exported as a CSV file works, as long as one column has email addresses.

Invite one member

Open Members in the sidebar.
Click Add member.
Enter the person's Email.
Click Send invite.

Import a list of members

Open Members and click Import CSV. You can also click Import on the setup checklist.
Choose your file under CSV file, or paste email addresses into Email addresses. Fit+ picks out every email address it finds and shows how many.
Click Send invites.
Fit+ tells you how many people were invited and how many were skipped, for example because they were already invited or the address wasn't valid.
The Members page with the Import CSV and Add member buttons at the top right
Import CSV and Add member are at the top right of Members.

Big lists

You can import up to 500 addresses at a time, and you can send up to 60 invitations an hour. For a big list, import it in batches of 60 and wait an hour between batches.

What happens next

  • If the person already uses Fit+, the invitation waits for them in the app. Otherwise they can create an account with the same email address.
  • Invitations last 7 days. Each email address can only have one invitation waiting at a time.
  • Nobody is added to your gym until they accept. When they do, they appear in Members and can buy a plan in the app.

Common questions

Approve or decline join requests

Let new members into your gym when they ask to join from the Fit+ app.

Pause, resume or cancel a membership

Put a membership on hold for travel or injury, bring it back early, or cancel it at the end of the paid period.

On this page

Before you startInvite one memberImport a list of membersWhat happens nextCommon questions