Getting help

Stuck on something? The Fit+ Support page has answers to common questions and a way to reach a real person. You don't need to be signed in to open it.

Open the Support pageCopy Anchor Link

Select Support at the bottom of the sign-in page, or at the bottom of any public Fit+ page.

You'll find:

• Frequently asked questions, such as how Fit+ adjusts your plan, linking a gym, syncing your watch, who can see your data, and downloading or deleting your data. Select a question to see the answer.
• Contact us, with the Fit+ support email address (support@usefitplus.com). Write from the email address on your Fit+ account so the team can find you.

Message support from the appCopy Anchor Link

In the Fit+ app, tap Me, then Settings, then Help center, and choose Message support. Replies arrive in your inbox in the app.

Privacy Policy and Terms of UseCopy Anchor Link

Select Privacy or Terms at the bottom of any public Fit+ page.

• The Privacy Policy explains what Fit+ collects, who can see it (a coach or nutritionist only sees what you choose to share, for as long as you choose), how the optional AI features work, and your choices, including downloading or deleting your data.
• The Terms of Use cover your account, the health disclaimer, working with coaches, nutritionists and gyms, the Fit+ Pro subscription, and acceptable use.

Common questionsCopy Anchor Link